# Cannot log in to Langsmith **URL:** \ **Category:** LangSmith Product Help\ **Tags:** cloud\ **Created:** [January 13, 2026, 11:40am UTC](https://forum.langchain.com/t/cannot-log-in-to-langsmith/2719 "2026-01-13T11:40:46Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Cristian](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@Cristian](https://forum.langchain.com/u/Cristian)\ **Post date:** [January 13, 2026, 11:40am UTC](https://forum.langchain.com/t/cannot-log-in-to-langsmith/2719/1 "2026-01-13T11:40:46Z")
If there is someone on the product team that can help me. From the 9/1/2026 i cannot log into with my Langsmith account into the platform and into my org. I am logging in on the EU portal sometimes it works, sometimes it doesn’t, but when it works i stay 5 seconds on a page and get logged out. Assuming it is because of this request ```auto Request URL https://eu.auth.langchain.com/auth/v1/token?grant_type=refresh_token Request Method POST Status Code 429 Too Many Requests ``` One other note, i can log in from my phone, but on my laptop, i tried different browsers, incognito, clear cache, newly installed browser and nothing works ---
**Author:** ![ericjohanson-lc](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.langchain.com/ericjohanson-lc/32/2133_2.png) [@ericjohanson-lc](https://forum.langchain.com/u/ericjohanson-lc)\ **Post date:** [January 14, 2026, 11:01pm UTC](https://forum.langchain.com/t/cannot-log-in-to-langsmith/2719/2 "2026-01-14T23:01:28Z")
Hi Cristian, Are you still having issues or did this resolve itself?