Can't sign in to correct org account - see "No Plan" page instead

LangSmith Product Help
1

Hi! I’ve been invited to langsmit ha bunch of times by my organization, but can’t seem to log in correctly (Google SSO with org email). We don’t have a “centralized workspace” to log in through (this was a recommendation by the support AI), and deleting cookies in my browser doesn’t work either. How can I fix this so I can start using Langsmith for my job?

Thanks!

2

Hello @aresfisher ,
Can you try it in incognito mode and also do a hard refresh in the browser?

3

Didn’t work :frowning:

4

Feel like someone from langchain team might be better able to you out then: @alex.mazansky

5

Hi @aresfisher - please file a ticket through our support portal and one of our team members will be able to help you!