Webhook Alert Events Not Working

Hi there, I have alerts setup (webhook via slack) and it works if I test it (via the send test notification) but it doens’t work when there’s a real alert! The real alerts trigger on the page but the webhook doesn’t get fired.

Can anyone help?

Could you send us your workspace id and the project id these alerts are set on? also how was the alert set up?

Are those safe to share here? Or should I send them over email? If so can you send me an email

Please let me know! Thank you

could you send it to support@langchain.dev

thanks!